Terms & Conditions
Lettings:
Check-in is from 4pm on Monday, Tuesday, Wednesday, Thursday, Friday. Check-out is by 10am and we ask you to please respect this time to prepare the gîtes for the next guests. The minimum stay in high season is 7 nights. The minimum period of rental outside high season is 3 nights for the 2-person gite and 4 nights for the 4-person gite.
Capacity:
The capacity stated in the property description is the maximum, we do not add extra beds. Guests are not allowed to invite extra people to the property above the capacity of the property unless this has been specifically agreed with the owners prior to arriving for your holiday.
Families:
Children above 7 years are welcome in our gîtes but please note that there are areas, stairs and terraces which are not safe for very young children. Parents and guardians are reminded that it is their responsibility entirely for the supervision and safety of their children during your stay at all times.
Baby Equipment:
No baby equipment is available.
Accommodation:
Our accommodation is described on our website and in our information folder. A welcome pack is included on arrival (if staying for 7 nights or longer) with basic produce. Great care and thought has been taken to furnish and equip both gîtes to a high standard . We do understand that sometimes items get broken or damaged accidentally. Please tell us as soon as you can so that we can replace them for the next guests. We do not normally charge for breakages of small inexpensive items but we will charge for replacement items such as towels, bedding, pans and larger items.
No Smoking:
In accordance with European regulations smoking is not allowed in any of the properties or the buildings on site or in the pool area. You may smoke on the patio and in the garden but please do not leave smoking litter around.
Cleaning:
All our properties are cleaned for your arrival. During your stay we would ask you to take good care of the property; and leave it in a clean and tidy condition at the end of your rental, with all rubbish removed, ready for the next guests. Should your property be left in a poor condition or if there is damage to the structure, furniture or equipment, we may have to deduct these expenses from your security deposit.
Linen:
Bed linen, house-towels and pool/beach towels are all provided. Please only take the beach towels to the pool and beach not the house towels. If you are staying 2 weeks, a change of bed linen will be provided for you mid-stay. All our linen is from the White Company and if we have to replace linen, due to damage or stains from sun tan lotions or oils, we will replace with White Company items.
Swimming Pool:
The pool is open from May to October (weather dependant). You may use the pool between 8:30 - 10pm. The pool is shared between the gîtes and us the owners. Please be respectful of other visitors while you are around the pool and try not to be loud (such as screaming or shouting) as it is a shared area. The pool area is illuminated at night . The pool is solar heated , reaching about 30C in mid July - Aug. The pool is 9 x 4 metres. The depth is approximately 1.5 metres throughout with no 'shallow end' but wide steps at one end. Use of the swimming pool is entirely at the visitors own risk. The owners accept no liability. An adult must accompany all children under the age of 16 at all times.
Heating and Water:
The gîtes both have heating, and 'reasonable' use of water, and electricity is included in your rental. Water is metered so please do not leave taps running. Visitors may be charged for excessive use of water or electricity. The hot water is provided by a solar hot water system.
Internet Access:
The properties both have wifi internet connections. Visitors should note that we are in a rural location and the quality of the connection can vary. We are not responsible for the quality and cannot guarantee continuous internet connection.
Pets:
We regret that pets are not allowed.
Insurance:
It is vital that you make your own arrangements regarding holiday insurance to protect yourself and your family against medical expenses, cancellation of your holiday and other losses that may be incurred.
General Liability:
Due to the nature of our business, we can accept no responsibility for any loss, injury, death or damage, which might be incurred while staying on site at Eaux de Vie Gîtes. The owner shall not be liable to the client; for any temporary defect or stoppage of public services to the property, nor in respect of any equipment, plant, machinery or appliance in the property, garden or swimming pool; for any loss, damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of the owners; for any loss¸ damage or inconvenience caused to or suffered by the client if the property shall be destroyed or substantially damaged before the start of the rental period and in any such event, the owner shall, within seven days of notification to the client, refund the client all sums previously paid in respect of the rental period.
Clients should note that Eaux de Vie Gîtes are in a rural area surrounded by vines. You should be aware that there will, from time to time, be farming and vineyard related activity happening around the property. There may also be noises from machinery, neighbours and such things as dogs barking and church bells ringing. You should also be aware that there may be wild insects, animals and birds around the property for which the owner has no control or accepts any liability for.
The pictures we post on our website are as accurate as we can make them, but we may from time to time change items in the property due to breakages and wear and tear without being able to change the photographs. Our photographs are therefore non-contractual and we are not obliged to provide replacements for any items found not to be at the property but shown in the photographs.
Limit of Liability:
Under no circumstances shall the owner’s liability to the Client exceed the amount paid to the owner for the rental period.
Cancellation Policy:
If you cancel any time up to 8 weeks before your holiday dates ( midday on the specified day) you will forfeit your booking deposit of £200. After the 8 week point you will have fully paid for your holiday. If you cancel after the 8 week point we will re-advertise the period you have booked. If we manage to re-book the period we will refund you the cost of your holiday minus any fees it cost us to re-advertise the holiday. If we are unable to find another client to rent the weeks (by midday of the day you would have started your holiday) then you will forfeit the full payment of your holiday. You should take out insurance to cover this eventuality.
Summary of what is included in your holiday:
- Accommodation as described including services (gas, water, and electricity)
- Bed linen, towels, tea towels, pool towels
- Property cleaning
- Welcome pack
- Use of the property and shared gardens
- Shared use of the private swimming pool and sun loungers
- Garden furniture
- Barbecue (gas plancha)
If, during your holiday, you should encounter any problems we shall do our utmost to help, even when we do not accept responsibility and have no legal obligation to do so.